In today’s interconnected world, European border security faces increasingly complex challenges. Issues such as illegal migration, human and drug trafficking, and other transnational crimes continue to test the capabilities of national and regional authorities. To respond effectively, the European Union has invested in advanced technological projects like EURMARS, which aim to improve coordination among multiple agencies. By combining data from satellites, drones, high-altitude platforms, and ground sensors, EURMARS creates a unified surveillance system that strengthens monitoring and situational awareness across Europe’s borders.

A key part of this framework is the Decision Support System (DSS), which helps officers manage security incidents more efficiently. Instead of simply alerting users to threats, the DSS offers practical, step-by-step guidance that aligns with existing Common Operational Procedures (COPs). This guidance is delivered in the form of context-aware microtasks small, clear actions tailored to each situation, such as confirming vessel identity or assessing environmental risks. These microtasks help officers follow procedures more consistently and make better decisions during fast-moving operations.

The DSS also integrates Natural Language Processing (NLP) to analyze user feedback and learn from past experiences. During and after operations, officers can provide comments or rate the usefulness of the system’s recommendations. NLP tools then interpret this input to refine and prioritize microtasks for future use. Over time, the system becomes smarter and more adaptive, ensuring that it continuously improves based on real operational feedback. Importantly, the DSS does not replace human decision-making; rather, it supports officers by providing clearer guidance and reducing uncertainty.

Field tests conducted in Cyprus, the United Kingdom, and Bulgaria have shown promising results. As users interacted with the DSS, the system generated new and more effective microtasks, improving coordination between agencies and helping officers act with greater confidence. By integrating advanced AI technologies with human expertise, EURMARS demonstrates how intelligent systems can enhance security, strengthen cooperation, and support faster, more reliable decision-making in border management operations.